Returning Purchases: We value our customers highly and always seek the best solution. Products without personalization can be returned. However, personalized orders are non-returnable due to their unique nature.
Damaged Products on Arrival: If your product arrives damaged, we're happy to send a replacement at no extra cost.
Custom Orders: We welcome custom orders. Feel free to contact us with your requests.
Sending as a Gift: Yes, you can send items as gifts. Please specify this during checkout.
SHIPPING
Tracking Orders: You will receive a shipping confirmation with a tracking number once your order is dispatched. Track your order at USPS, or contact us for more details.
Changing Shipping Address: Address changes are possible only before shipping. Contact us promptly to check if a change is feasible.
Parcel Not Received but Marked as Delivered: If this occurs, please contact us with your order number, and we'll swiftly address the issue.
Customs and Import Fees: Customers are responsible for any applicable customs and import fees.
PRODUCT
Wood Quality and Safety: We use high-quality, eco-friendly birch plywood that is free from harmful chemicals.
Paints Used: Our toys are painted with Adler Kids edition paints, which are certified for quality and safety, making them highly suitable for children.
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